RETURN POLICY

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

​

RETURNS

All returns must be postmarked within fourteen (14) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

​

RETURN PROCESS

To return an item, please email customer service at kaanchluxurycandles@gmail.com to obtain a return authorisation number and the return address.

Return shipping charges will be paid or reimbursed by us.

​

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fifteen (15) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

​

EXCEPTIONS

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please note

• Sale items are FINAL SALE and cannot be returned

• The products should be in the same condition as it was bought. The products need to be returned in their original packing.

​

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

kaanchluxurycandles@gmail.com