Frequently
Asked
Questions
We know that our customers want to feel confident when making a purchase. That's why we have created this section to address any concerns you may have about our luxury gift boxes and wax melts. We take great pride in our products and we guarantee that you won't be disappointed with your purchase.
What are KAANCH luxury goods made of?
At Kaanch Luxury Goods, we are passionate about creating eco-friendly candles and wax melts that not only transform your surroundings with beautiful scents but also reduce your environmental impact. Our candles and wax melts are made with 100% natural soy wax infused with the highest quality fragrance oils, ensuring a clean and long-lasting burn. Our bath salts are made with 100% natural essential oils bought from only the best manufacturer of essential oils: Nikurah.
Are all your products vegan?
Our commitment to using natural, sustainable, and safe ingredients is reflected in our products. Our scented soy candles and body soaps are perfect for those looking for eco-friendly and cruelty-free alternatives. Our wax melts are carefully handmade and scented with only the finest fragrances. Each product is carefully curated, ensuring they not only smell amazing but are also safe and healthy for everyone.
How long do your candles and wax melts burn for?
Each 100ml candle burns for 20-25 hours. Each 300ml candle burns for 30-40 hours. Our box of wax melts burn for 15-20 hours. All burn time/duration depends on the frequency of use.
What type of wax do you use?
All our candles and wax melts are made with 100% natural soy wax.
Our bath salts are made with pink Himalayan salts infused with essential oils from Nikurah.
Where do I find information about allergens?
You can find details of safety and allergen information in the product section of our online store.
Why are my candles burning soot and smoke?
Sooting is caused when there is a flame and combustion disturbance. Any candle will soot if the flame is disturbed, for instance, the wick is too long, air current disturbing the tear drop shape of the flame. Also, many believe that when a candle soots it is because of the type of wax, fragrance oils or other additives used in its production. This is not to be true.
Why is my candle not producing a full melt pool?
As the candle burns down, there is a coating of wax on the walls of the container. This is called 'hang up' in candle-making terminology. This happens when the flame is not big enough to melt all the wax to give a full melt pool. A full melt pool, although amazing to achieve, will heat the container thereby making it extremely hot to touch.
'Hang-up' occurs in most plant-based waxes (like the ones we use) and could be corrected by adding paraffin wax. However, at Kaanch we strive to offer the best quality soy candles and therefore avoid blending our soy wax with paraffin.
How long should I burn my candle?
The maximum burn time varies from candle to candle depending on their volume. By rule of thumb, the first burn should be at least for two hours and not more than four hours. For a margin of safety, discontinue burning a candle when half an inch of wax is left. Always read the candle safety label on the candle vessel.